Configuration¶
The withdrawal period, the receipt estimate and the returns putaway are configured per company in the Sales settings.
Settings¶
Go to . Under Quotations & Orders you will find the following company-level options:
Setting |
Default |
Description |
|---|---|---|
Withdrawal Period (days) |
14 |
The legal consumer withdrawal period. The 14-day minimum is mandated by Directive (EU) 2023/2673 / 2011/83/EU; you may set a longer period, but not a shorter one. |
Withdrawal Transit Buffer (days) |
3 |
Days added to the carrier hand-over date to estimate the consumer receipt date when no carrier delivered-date is available (see How the deadline is calculated). |
Return Period (days) |
30 |
The window (from the delivered date) within which an ordinary customer web return is auto-approved. This is separate from the legal withdrawal period. |
RMA Putaway — Shelf Category |
— |
The storage category that marks the physical shelves. A return is routed to the shelf where the product already has stock. |
RMA Putaway — WEB Return Location |
— |
The fallback destination for returned products that are not yet on any shelf. |
How the deadline is calculated¶
The withdrawal deadline is computed per order line, based on the actual receipt date of the outgoing delivery that shipped that line — not the date the goods were handed to the carrier.
The receipt date is determined as follows:
if the carrier reports a delivered-date for the shipment, that date is used; otherwise
the carrier hand-over date plus the Withdrawal Transit Buffer is used as an estimate.
The per-line withdrawal deadline is then the receipt date plus the Withdrawal Period.
Example
With the defaults, a parcel handed to the carrier on the 1st with no carrier delivered-date gets an estimated receipt date of the 4th (3-day buffer) and a withdrawal deadline of the 18th (14-day period).
Note
A line that has not shipped yet has no deadline. The withdrawal button is still available for such lines, because consumers may withdraw before they receive the goods.
Important
The 14-day value is a legal minimum, not a recommendation to shorten. Configure a longer period if your terms grant one, and have the on-screen legal texts reviewed by your legal counsel before going live (see Right of withdrawal).
Return reasons¶
The reasons offered on the portal return form are the Customer RMA Reason records flagged as available to the portal. Withdrawals do not require a reason — a withdrawal is a no-reason right — but the ordinary return an agent starts from a withdrawal does, so make sure at least one refund-type reason is configured.
What cannot be withdrawn or returned¶
Delivery / shipping order lines never enter the withdrawable or returnable quantity budgets. They do not appear on the portal withdrawal form or on auto-seeded RMA lines.
Section / note lines on the sales order are ignored as well.
This keeps elállás / RMA focused on physical goods. Whether shipping fees are refunded remains a policy decision when the agent issues the credit note.
Confirmation e-mail template¶
The durable-medium e-mail is sent from the Elállási nyilatkozat visszaigazolása e-mail template. With the developer mode active, it can be opened and reworded under ; a module upgrade does not overwrite wording changes made there.
Tip
The product table in the template repeats over the lines of the declaration. Keep that table intact when changing the wording: a damaged table can leave products out of the consumer’s e-mail even though they remain on the backend record. Send a test message after every change and check that all products appear.